Shipping and Returns Policy

1. SHIPPING POLICY

Our Shipping Policy

This document sets out the shipping policy that applies to customers that make a purchase at www.westrandsafety.co.za. If you have any questions, please contact our customer service team on shipping@westrandsafety.co.za.

Shipping Options & Delivery Costs

We offer the following shipping options – you will be asked to select a shipping method at checkout.

• In-store collection/ instore pickup
• Charged Courier collection

Order Processing Time

All orders placed before 2 PM Monday to Friday are processed and dispatched the following day, all orders placed after will be dispatched the in 2-3days. All orders placed during the weekend or on a public holiday will be sent from our warehouse on the next business day. Order processing depends on stock availability, should stock be unavailable lead times of 3-5 days for stock items and 3-4weeks for manufacture will apply.

Delivery Address & P.O. Boxes

Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.

International Orders

Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.

Tracking Your Order

Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.

Returns, Refunds, and Exchanges

We want you to be completely happy with your purchase – please read our return & refund policy for detailed information about our processes.

2. RETURNS & REFUNDS POLICY

Criteria to return an item:

• Return request must be logged within 7 working days of item invoiced, via email
• The item is in a re-sellable condition
• The item qualifies for return (example, reflect/embroidery/torn,washed does not qualify)
• The item is in its original packaging, with original invoice
• Our director(s) has to authorised the return ( no exceptions)

Non-returnable items:

• The item has been worn *
• The packaging is missing or damaged
• The item was bought in our Sale/sample area
• The original invoice does not accompany the goods
• Reflect on request; embroidery/printing; goods made to order; special order & requests do not qualify.

* Special conditions apply in respect of returns of defective/latent defect products. If a product has a defect, please include an image with your return request.

How to return an item(s):

1. Email your request for a return within 7 working days of the order being purchased to returns@westrandsafety.co.zaor info@westrandsafety.co.za. No returns will be accepted if it wasn’t pre-authorised for return by Westrand Safety.
2. Invoice number must be supplied when returning stock for credit and stock must be in the original undamaged packaging.
3. If there is no latent defect the courier charge will be for the customer’s account.
4. If a shortage is not reported within 48 hours, claims will not be processed. Westrand Safety is monitored by cameras, and an investigation will also need to be undertaken.
5. There will be a 10% handling fee if stock is returned after 7 working days, unless the stock had a latent defect.

Sample(s):

If an item was a sample, please still fill in the below email, and be sure to bring the invoice along to expedite the exchange/credit.

Size exchange(s):

If the item needs to be exchanged for another size, please still fill in the below email, so we can check if we have the size in stock and so we can get it ready for you. Be sure to bring the invoice along to expedite the exchange.

Details to include in email:

1. Company Name:
2. Invoice Number and date:
3. Goods being returned:
4. Reason for return:
5. Are the item(s) in a re-sellable condition? Yes/No
6. Picture (if applicable):
7. Was this a sample?
8. Is this a size exchange?

We will then revert to you soonest.

Contact us at sales@westrandsafety.co.za for questions related to refunds and returns.